Soulpaper is made by one independent developer, and every message is read by the person who builds the app. Write in English or Turkish.
Email support@flingua.app. Tell us your phone model and what you were doing when the problem happened. In the app, Me → Settings → Write to us opens an email with the app version already filled in.
iPhone: iOS does not let apps change the wallpaper, so Soulpaper saves it to a “Soulpaper” album in Photos. Open it in Photos, tap Share, then Use as Wallpaper. Live wallpapers are saved as Live Photos and move on the Lock Screen on iOS 17 or later.
Android: Soulpaper sets the wallpaper on the home screen, the lock screen or both. A live wallpaper is confirmed in the system preview that opens.
Me → Settings → Delete my creation data removes your creations and their images, your favorites, notification registrations and your AI consent from our servers. Your purchases and credit balance are kept, because they are financial records.
Me → Settings → Privacy → Withdraw takes back your consent to AI processing; your next creation asks again.
There is no account, so uninstalling the app does not delete what is stored on our servers. Delete it in the app first. If you can no longer open the app, write to us.
Cancel or change a plan: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → your profile → Payments & subscriptions → Subscriptions. PRO stays on until the end of the period you have paid for.
New phone: sign in to the same App Store or Google Play account and tap Restore purchases in Me → Settings. A subscription cannot move between iPhone and Android.
Monthly creations refresh each month and do not carry over; extra creations you buy never expire. Refunds are decided by Apple or Google under their own policies.
For a library wallpaper, open it and tap Details, then Report. For one of your own creations, open it and tap the flag at the top. Every report is reviewed.